This notice identifies the operator of this company website and explains the distinction between this public site and our authenticated product workspaces.
1. Who operates these services
广州市二龙网络科技有限公司, based in Guangzhou, China, operates this company website at 2l.com.cn and the Yuanxiang AI / FactorySocialHub product workspaces under i2fago.com. For privacy questions, email faye@2l.com.cn.
2. The public company website
This public site presents company and product information. It has no sign-in, submission forms, advertising trackers or analytics scripts, and does not set application cookies or use browser storage. Loading a page sends ordinary connection information, such as an IP address, requested URL and browser request headers, to the hosting infrastructure. Server access and error logs may record that information for service operation, troubleshooting and security.
If you email us, we receive the information you choose to provide, together with the email metadata. We use it to respond to your inquiry and handle related follow-up. Please do not send passwords, API keys or unnecessary sensitive information.
3. Authenticated business workspaces
The product workspaces are separate from this public site and require sign-in and assigned permissions. Depending on the modules used and the permissions granted, they may process user account details, authorized social account identifiers and credentials, uploaded or generated media, publishing instructions, available content metrics, and customer conversations and operator replies.
These workspaces process information to provide the requested functions, manage access, execute authorized tasks, support customer follow-up, and maintain service security. Data is not made public merely because it is stored in a workspace. A user’s explicit publishing or reply action may send selected content to the connected platform or recipient.
4. Connected platforms and AI providers
Connected social platforms, infrastructure services and AI providers may process information needed for the selected function. Their own terms, privacy notices, permissions and regional restrictions also apply. AI-assisted functions may transmit the submitted prompt and relevant content to the configured provider. Operators should review content and provider settings before using these features.
We do not claim approval for TikTok comment management or Business Messaging. Availability requires the applicable platform approvals and account eligibility.
5. Storage and retention
Information may be stored or processed outside your country, including on our hosting infrastructure in the United States and by the providers involved in a selected function. Retention depends on the type of information, workspace configuration, operational needs, applicable obligations and the relevant provider’s practices. This notice does not promise a fixed retention period for every data category. Backup copies and platform-held records may have separate retention and deletion timelines.
6. Access, correction and deletion requests
To ask about access, correction, connected-account authorization or deletion, contact faye@2l.com.cn. We may need to verify your identity and your authority over the relevant account or workspace. Requests are handled subject to applicable obligations, other people’s rights and technical limitations. See our data request instructions for the information to include.
7. Updates and contact
We may update this notice when our services or data practices change. This page’s date identifies the current version. Questions can be sent to our company email above.
中文要点
本网站及 i2fago.com 下的元像AI产品工作台由广州市二龙网络科技有限公司运营。公司官网仅展示信息，不提供登录或提交表单，不设置应用 Cookie，也不接入广告追踪或分析脚本；服务器可能记录正常访问与错误日志。
需要登录的业务工作台会根据使用功能及授权处理账号、媒体、发布指令、平台可用指标、客户会话和人工回复等信息。社媒平台、AI 服务商等可能处理完成所选功能所需的数据。基础设施位于美国，相关服务商也可能在其他地区处理数据。
数据保留时间取决于数据类型、工作台配置、业务需要、适用义务及服务商安排，不对所有数据承诺统一保留期限。访问、更正、撤销授权或删除请求，请发邮件至 faye@2l.com.cn；我们会核验身份及权限，并按适用要求和实际技术条件处理。备份与平台侧记录可能有独立处理周期。完整说明请参阅本页英文正文。